124 Support questions or comments

• 
  Nov 4, 2021
  divincends Purchased

  how do we add unsubscribe links. its not working when we use the shortcode. also, im not able to update the system
• View 5 more replies
• 
  Nov 4, 2021
  premiersol Author

  What shoutcode you are using for unsubscribe, and as far as the update is concern, you can see browser console (F12) for detail
• 
  Nov 4, 2021
  divincends Purchased

  when we use [$unsub-link$] it never sends the link. it just shows the whole coded word as is
  
• 
  Nov 4, 2021
  premiersol Author

  Make sure your are using HTML format for you recipients, not TEXT
• 
  Nov 6, 2021
  divincends Purchased

  its set to html format. it only prints [$unsub-link$] and nothing actions
• 
  Nov 7, 2021
  premiersol Author

  can you send us your mailcarry login info at [email protected], so we can check it.
• 
  Nov 11, 2021
  divincends Purchased

  hi, i have sent you the mailcarry login
• 
  Nov 12, 2021
  premiersol Author

  when you sent it, we did not received it, can you send it on [email protected] or you can send a Private message on codester
• 
  Nov 17, 2021
  divincends Purchased

  sent you message here
  

• 
  Oct 8, 2021
  toliano002 Purchased

  
  Hi, you remember I once told your that I purchase this items twice?
  The Single license on my first account and the extended license on my second account.
  Today when Iogged in to my first account, I found the exended version while there is nothing found on my second account.
  
  In a nutshell, the single licanse I bought is missing.
• 
  Oct 8, 2021
  premiersol Author

  please send us your installed mailcarry URL on [email protected].
• 
  Oct 9, 2021
  toliano002 Purchased

  Sent. Also my images appear broken to the recipient. What am I missing please?
  
  Please help

• 
  Oct 8, 2021
  atlanticwind Purchased

  hi,I bought this script several weeks ago,and my developer installed onto one VPS.Today,when i log in,there is a popup which lets me to enter: license key,but i checked my email,i cant find this key
  
  thanks
• View 1 more reply
• 
  Oct 8, 2021
  premiersol Author

  Basically, the license key is installed itself while installation, please no worry just email your mailcarry URL on the "[email protected]", the license key will be sent to you.
• 
  Oct 12, 2021
  atlanticwind Purchased

  Any support here?.I sent you an email about license key 4 days ago,but have not got your reply yet.
• 
  Oct 12, 2021
  atlanticwind Purchased

  i sent you anothre email today,hope to get code soon
• 
  Oct 12, 2021
  premiersol Author

  replied

• 
  Oct 8, 2021
  jawacode

  Hi
  I really want to buy this script, but I need to know how can I install the new PMTA
  Can you explain more about it, or make a video.
  
  https://prnt.sc/1va2at7
  https://prnt.sc/1va2ekl
  
  Thanks
• View 2 more replies
• 
  Oct 8, 2021
  premiersol Author

  We don't have video, but there is a knowledge base: https://kb.mailcarry.com/knowledge-base/powermta-configuration/ or can help you to install powerMTA
• 
  Oct 8, 2021
  jawacode

  Can you check your email [email protected]
  I sent you a message
• 
  Oct 8, 2021
  premiersol Author

  replied
• 
  Oct 12, 2021
  atlanticwind Purchased

  pls check reply
• 
  Oct 12, 2021
  premiersol Author

  license sent to you over email.

• 
  Sep 25, 2021
  innoohim Purchased

  I will appreciate if you can respond to my email sent to your
  [email protected] email.
  
• View 4 more replies
• 
  Sep 26, 2021
  premiersol Author

  yes, we will, what's the subejct.
• 
  Sep 27, 2021
  innoohim Purchased

  Hello, the subject was MaillCarry - Email Marketing Software. However, I have resolved the installation issue. Your script does not support higher PHP versions, it supports php 7.1.3 version only?
  
• 
  Sep 27, 2021
  premiersol Author

  In which version you were having the issue?
• 
  Sep 27, 2021
  innoohim Purchased

  Thanks.
  7.3 - 8.0
  How do i fix the cron warning?
  Is there a user manual?
  I have sent a contact request on skype
• 
  Sep 27, 2021
  premiersol Author

  added.
• 
  Sep 28, 2021
  innoohim Purchased

  Thanks a lot for the help with the cron job!
  On the PHP version: Am I able to change my PHP version to the latest now?
• 
  Sep 28, 2021
  premiersol Author

  yes, you can

• 
  Sep 16, 2021
  ggstream Purchased

  Pmta bounce processing is not working, I message you on skype but got no answer
• 
  Sep 17, 2021
  premiersol Author

  are you processing the bounces from your own boucn email or pmta file
• 
  Sep 24, 2021
  ggstream Purchased

  from pmta file
• 
  Sep 25, 2021
  premiersol Author

  it should work, make sure your pmta credentials is correct to connect the pmta server.

• 
  Sep 14, 2021
  onitemi002

  Hi, please I purchase a single license of this for a test and now I just purchased an extended license. Thought the single license fee would be refunded back to my account?
• View 3 more replies
• 
  Sep 14, 2021
  premiersol Author

  I don't think so, you purchased it with this user.
• 
  Sep 15, 2021
  onitemi002

  Oh! No I purchased it with another user. I just remember
  
• 
  Sep 15, 2021
  premiersol Author

  with which user?
• 
  Sep 16, 2021
  onitemi002

  with this user "toliano002"
• 
  Sep 16, 2021
  premiersol Author

  okay but we don't have the option to update the license.
• 
  Sep 16, 2021
  onitemi002

  Alright. Thanks

• 
  Sep 7, 2021
  parpro7 Purchased

  Hi, i have setup Corn job in my Cpanel but still getting error in dashboard please help me
• View 3 more replies
• 
  Sep 7, 2021
  premiersol Author

  please make sure you have set the cron in cpanel, check the php path.
• 
  Sep 7, 2021
  parpro7 Purchased

  After install i get path automatically that will i set but its not working
• 
  Sep 7, 2021
  premiersol Author

  you can send your mailcarry and cpanel detail on [email protected] so we can check it ourself.
• 
  Sep 7, 2021
  parpro7 Purchased

  Hi i fixed it 🙂
• 
  Sep 25, 2021
  innoohim Purchased

  Please can you share how it was fixed?
  
• 
  Sep 25, 2021
  premiersol Author

  cron job is easy to set in cpanel

• 
  Sep 6, 2021
  chuabip Purchased

  How to replace and add system fonts. Font error when using my language, can you help?
• 
  Sep 6, 2021
  premiersol Author

  you can edit the /public/css/custom.css
• 
  Sep 25, 2021
  innoohim Purchased

  Hello I sent an email for support with installation issue
  [internal function]: IlluminateFoundationBootstrapHandleExceptions->handleException()

• 
  Aug 28, 2021
  Boy3 Purchased

  When I try to send a test email from the application, I get the following message:
  "Connection could not be established with host 103.114.218.204 :stream_socket_client(): unable to connect to tcp://103.114.218.204:25 (Connection timed out)"
  PS:i test my SMTP(pmta) by the website and it work fine
• View 5 more replies
• 
  Aug 28, 2021
  premiersol Author

  make sure you have selected the proper credentials for smtp, including encryption
• 
  Aug 28, 2021
  Boy3 Purchased

  i setup pmta by application tools that you offer so the configuration is right i didn't change anything
• 
  Aug 30, 2021
  Boy3 Purchased

  i add the same server smtp at your demo application and it works fine but when i add it to my application it give me same error
• 
  Aug 30, 2021
  premiersol Author

  replied you in PM
• 
  Sep 1, 2021
  Hatim3D

  Dear Mailcarry Team,
  
  I would like to know, when you launch a campaign with 5000 emails per hour why it doesn't send 5000 emails each hour? The SMTP's are configured for 10K per hour total of 50K.
• 
  Sep 1, 2021
  premiersol Author

  Did you purchase MailCarry?
• 
  Sep 1, 2021
  Hatim3D

  I Have tested it at my friend who has purchased it earlier, so i wanna ask before i buy my license too.
• 
  Sep 1, 2021
  premiersol Author

  when you will buy then we will assist you better with real-time data and a valid license. Thank you!